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Last updated: 14.01.2025
The legal bits
We are a sport/outdoor online shop LifeRacer / KissMyWheels with also physical stores in Switzerland, operated by the company Markac & Partners GmbH. The company is registered in Zurich, Switzerland. Our office address is at Landstrasse 122, Wettingen 5430, Switzerland.
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Markac & Partners GmbH / LifeRacer / KissMyWheels (“us”), concerning your access to and use of the KissMyWheels local website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). These Terms apply to all visitors, users and others who access or use the Service.
Terms and Conditions are important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason.
We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change.
For better understanding, easy reading and for quick find of your key points we have divided our Terms and Conditions into eight “chapters”. We kindly asking you to read these Terms and Conditions before using the KissMyWheels.ch.
About you
To shop with us, you need to:
» be at least 16 years old; All users who are minors in the jurisdiction in which they reside (generally under the age of 16) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.
» have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
» be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Some of the goods sold through our Websites may not be suitable for under 18s.
Intellectual property rights
Please note that KissMyWheels.ch’s policy is to enforce its intellectual property rights to the fullest extent permitted by applicable law, including through criminal penalties. The trademarks, logos and service marks (collectively, the “Trademarks”) appearing on this Site are trademarks owned or licensed by Markac & Partners GmbH. Nothing contained on this website shall be construed as granting, by implication or expression, any license or right in and to the Trademark without the express written consent of Markac & Partners GmbH. Furthermore, the reproduction, distribution, modification or use of the content of this website for purposes other than personal, non-commercial purposes is only permitted with the prior written consent of Markac & Partners GmbH.
Unless otherwise indicated, the KissMyWheels.ch is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Switzerland, foreign jurisdictions, and international conventions.
Prices and product descriptions
There’s a lot going on here at KissMyWheels and from time to time our busy team may price up or describe a product or promo wrongly. KissMyWheels.ch contains information about products and services. Price and range changes as well as technical changes remain reserved. All information on KissMyWheels.ch local (product descriptions, images, films, dimensions, weights, technical specifications, accessories designations and other information) are only to be understood as approximate values and in particular do not represent any assurance of properties or guarantees, unless explicitly stated otherwise . KissMyWheels.ch endeavours to provide all information on this website correctly, completely, up-to-date and clearly, but KissMyWheels.ch cannot guarantee this either expressly or implicitly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
All offers on this website are non-binding and are not to be understood as a binding offer.
Markac & Partners GmbH cannot guarantee that the listed products are available at the time of the order. Therefore, all information on availability and delivery times are subject to change and can change at any time without notice. The delivery period specified in the web shop is non-binding and not binding for Markac & Partners GmbH. The effective delivery time is determined by the supplier of Markac & Partners GmbH and may differ from the information in the web shop.
Placing an order
Orders can be placed 7 days a week/24 hours a day. Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced that you want to purchase the items in the shopping cart, click on »order«.
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
If this is the first time you are buying at our KissMyWheels.ch online store, you do not need to create an account, it will be created automatically after you have placed your first order. If you have already registered, just enter your email address and your password. As a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »confirm order«.
We look through the order in 48 hours, check delivery and confirms or refuses the order with a given reason. We reserve the right to call the purchaser on his phone number. After order confirmation, we inform you of possible delivery time by email.
The seller packs and dispatches product(s) in promised time together with the original receipt, users’ manual and warranty.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Payment
We accept payments with DEBIT or CREDIT card, TWINT, Payment by installment and PayPal. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.
If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.
-Payment on installment (10 installments with POWERPAY):
Purchase by invoice with partial payment option (POWERPAY) As an external payment provider, MF Group/POWERPAY offers the payment option ‘Pay by invoice’. You can simply pay for your online purchase by invoice using the order invoice. If you do not make the payment within the specified period, you will receive a subsequent monthly invoice the following month with an order overview. When a purchase agreement is made, POWERPAY takes on the amount receivable and processes it using the payment method selected. By selecting purchase by invoice, you are also agreeing to our GTC, POWERPAY’s GTC. (powerpay.ch/en/agb).
Credit assessment and scoring:
Markac & Partners GmbH reserves the right to obtain creditworthiness information about the customer in order to protect its own interests within the framework of the purchase transaction and may forward customer data to third parties for this purpose.
For this purpose, the personal data required for a creditworthiness check (first and last name as well as address data) will be transmitted to an external credit agency. CRIF AG, Hagenholzstrasse 81, 8050 Zurich, carries out a corresponding assessment of the creditworthiness based on mathematical-statistical procedures. The information obtained on the statistical probability of a payment default is included in the decision on the establishment, implementation or termination of the contractual relationship.
The creditworthiness check is carried out in compliance with the relevant provisions of data protection law and with special consideration for your interests worthy of protection. Please note that only CRIF AG can provide information on the data used to calculate your creditworthiness profile.
Customers have the option of paying the outstanding amount either in full or in partial payments (at least 10% of the outstanding amount per month). If you pay in installments, interest will be charged on the outstanding amount. The annual interest rate is 14.9%, i.e. approx. 1.24% per month on the outstanding amount for a partial payment. This is always announced on the invoices.
Log files
Markac & Partners GmbH follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Marketing Messages
If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.
How to stop marketing messages from KissMyWheels.ch?
You also have the following options:
» Emails: You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication.
» Text Messages: You can also text “stop” to the number provided within the communication and this will unsubscribe you from that method of communication.
» Any method of Marketing: You can contact our Customer Care team . Once you do this, we will update our records to ensure that you don’t receive further marketing messages.
If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.
Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.
Privacy & Cookie Policy
At Markac & Partners GmbH, accessible from KissMyWheels.ch, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Life Racer and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us on info@KissMyWheels.ch.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in KissMyWheels.ch.
This policy is not applicable to any information collected offline or via channels other than this website.
Cookies and web beacons
Like any other website, KissMyWheels.ch uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
If you have additional questions or require more information about our COOKIE POLICY, do not hesitate to contact us on info@KissMyWheels.ch.
Complaints or you need to contact us
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
» You can send us an email info@KissMyWheels.ch;
» Make an appointment in our office; or
» Give us a call 076 387 68 81
Redeeming a gift voucher or promotional code
Inside your shopping cart, featuring the selected item, you will find a box to enter Gift Voucher or Promotional Code. Enter the ten-digit gift code into the code/certificate box. By clicking the button to the right, the gift voucher is activated. If the code is correct, the system will automatically deduct the amount of gift voucher from the sum total of your order. If the code is not correct, the system will notify you, that the code you entered is incorrect.
Product
According to regulation OETV 741.41 articles 18.b and 18.d adopted by the Swiss Federal Council on June 19, 1995; All single-seater vehicles equipped with an electric drive with a maximum motor power of 0.50 kW (2.00 kW for gyropods) and a maximum speed of 20 km/h or 25 km/h with able to achieve pedal assistance.
Depending on the product category, the legislation is as follows:
Electric scooter:
Maximum speed: 20 km/h
Maximum motor power: 0.50 kW
Homologation: Not required
License plate: Not necessary
Minimum driver age: 14 years old
Driving license: 14-16 years old = cat. M / +16 years old not necessary
Helmet: recommended but not compulsory
Riding on the bike path: Allowed
Driving on public roads: Allowed
Riding on the pedestrian path: Prohibited
Gyropod (two-wheeler device with handlebars analogous to Segway PT):
Maximum speed: 20 km/h
Maximum motor power: 2.00 kW
Homologation: Not required
License plate: Not necessary
Minimum driver age: 14 years old
Driving license: 14-16 years old = cat. M / +16 years old not necessary
Helmet: recommended but not compulsory
Riding on the bike path: Allowed
Driving on public roads: Allowed
Riding on the pedestrian path: Prohibited
Electric unicycle and gyropods (without handlebars):
The Swiss law must be defined more specifically for these devices. At the moment they cannot be homologated and are therefore not allowed outside of private areas. They are tolerated in most cities, but drivers may be fined.
Riding on the bike path: Prohibited
Driving on public roads: Prohibited
Riding on the pedestrian path: Prohibited
Electric bike:
Maximum speed: 25 km/h
Maximum motor power: 0.50 kW
Homologation: Not required
License plate: Not necessary
Minimum driver age: 14 years old
Driving license: 14-16 years old = cat. M / +16 years old not necessary
Helmet: recommended but not compulsory
Riding on the bike path: Allowed
Driving on public roads: Allowed
Riding on the pedestrian path: Prohibited
Markac & Partners GmbH declines all liability in the event of a change in legislation or in the event of penalties or fines addressed to customers by the authorities. It is the sole responsibility of the customer to keep up to date with applicable laws and restrictions related to the use of the product.
The installation of a remote control to be able to activate/deactivate the 20 km/h speed limit does not make the electric scooter street legal in Switzerland. This installation is only carried out at the request of the customer. Markac & Partners GmbH (KissMyWheels.ch) cannot be prosecuted or held liable in the event of a fine, accident, vehicle impoundment or other financial or legal consequences.
Accuracy of Website Content
Although KissMyWheels.ch has made reasonable efforts to ensure that the content contained on this website is correct and updated at the time of publication, KissMyWheels.ch makes no representations and warranties that the content contained on this website is complete or accurate and does not assume any responsibility for any errors, omissions or defects contained in this content.
Product data such as speed, range or payload are provided by the manufacturers. The calculation basis is a driver of 75 kg for a driving situation with 0° elevation and a wind of 0 km/h, outside temperature 20 degrees Celsius.
Right of Withdrawal
The customer is not granted a right of withdrawal. Delivered items cannot be returned, only if the goods do not have features that (“we”) KissMyWheels.ch explicitly promised, if we sent you the wrong product, the wrong quantity, colour, or if goods otherwise deviate from the purchaser’s order, the purchaser is entitled to claim the goods. After prior agreement with the seller, the goods can be returned by post or be brought to the office personally.
The customer is obliged to check the delivered goods immediately after receipt of the delivery and to report any defects with 24 hours of the time of delivery, for which Markac & Partners GmbH guarantees, immediately in writing by letter or email.
Please note: Electrical/electronic parts are easily damaged by improper installation or testing. Because electronics are very sensitive to voltage overloads, it does not take much of a voltage spike to ruin a component.
Because of such risks, we do not accept returns on any electronic components.
This may seem unfair to some customers, but it protects the next customer who might get a bad part that had been returned.
Agreement to Terms
You agree with Terms and Conditions by accessing the Site KissMyWheels.ch, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.
Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Electric Scooter Warranty & Disclaimer
Electric Scooter Warranty
Electric scooter warranty covers all defects in material and workmanship of the Product arising or occurring as a result of normal and ordinary use of the Product. Technical specifications like top speed, range, climbing ability and braking power are not guaranteed and provided only as a reference. These values cannot form a basis for an Warranty & Disclaimer claim.
Warranty applies only to scooters sold by KissMyWheels.ch for private use, for the original purchaser. Warranty does not apply to aftermarket and professional / commercial use. All Warranty claims must be handled with KissMyWheels.ch Service.
You must be the original owner and have your proof of purchase or order number. The warranty protects you against manufacturing defects.
Please also take note of the weigh restrictions for your scooter and read the manual before using your scooter. In order to enjoy your e-scooters fully and for a long time, Markac & Partners GmbH strongly advise you the correct use of e-scooters. Please have a look of main recommendations for use of e-scooters
What does my warranty cover?
The warranty will cover manufacturing faults with the scooter. This warranty is limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.
Vehicle Body – 2 years
Other Components – 6 months
Small components – 3 months
The shipping costs to ship the product back to us and from us will not be covered. Please get in touch if you would like to discuss.
The warranty will cover manufacturing faults with the scooter. This warranty is limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.
What does my warranty not cover?
Normal wear and tear are not covered by the End User Warranty. Wear and tear items include tires, brake pads and discs, brake cables, fork covers, charging port cover, grips, rattle and shaky steering column or folding mechanism, loose bolts, screws, clamps and pins, etc. The end user is responsible for checking the technical condition of the scooter before every ride and maintaining the scooter.
Any modification to the scooter will void the warranty. The warranty will also be void if you are not the original owner. The warranty is non transferrable.
The Warranty does not cover the following circumstances:
How to claim warranty?
If you have a warranty claim, you will need to follow the below process:
Warranty terms for customers outside of the Switzerland:
Customers who have their products delivered outside of the CH our warranty policy above still applies, however we would not be always able to accept a product to be shipped back to us (depend on the country). We will ship the required parts to you if necessary after viewing photos and videos of the issue. If this does not solve the issue we would look for a local technician on your country.
All of our scooters are adult scooters, and should not be ridden by anyone under the age of 16 years of age. Most of our scooters have a weight limit of 100kg – 120Kg. SCOOTERS ARE NOT WATERPROOF.
Disclaimer
The use of e-scooters is legal, but Switzerland is known to be quite strict in terms of road laws.
In order to be considered as a road legal electric scooter, the electric scooter must meet the following criteria, among others:
» A motor power not exceeding 500 Watts
» A maximum speed of 20 km/h
» A front and rear brake (including at least one brake acting by friction)
Anyone over the age of 16 can use an e-scooter without a permit. On the other hand, adolescents between the ages of 14 and 16 must have an M permit (for mopeds).
Warranty & use of the battery
The manufacturer’s warranty for the battery is 6 months or 2000 km. In the event of a significant and permanent anomaly, Markac & Partners GmbH will repair or replace the components and/or the heart of the battery. provided the battery has been used under all warranty conditions and without the battery being modified.
There is no guarantee for damage caused by the battery or an external network of the charging system. There is no guarantee against corrosion or damage caused by contact with water or moisture. It should be noted that heavy rain may be responsible for the failure of your product’s electrical system components.
Main causes of premature battery performance degradation:
Weight overload on electric scooter, bicycle or unicycle. Each electric vehicle model has a maximum payload that must not be exceeded. This loading weight is determined by the manufacturer and is listed in the user manual or in the product specification. Do not hesitate to contact us if you weigh more than 75 kg and have any doubts about the loading weight of a product.
Driving in heavy rain leading to water ingress.
EVs are not submersible and the manufacturers have denied any claims related to water intrusion. It is therefore recommended not to drive in heavy rain.
Storing a battery pack for more than 2 months without charging/discharging.
The optimal storage of a lithium battery is in a dry place. It is recommended to charge the battery to about 50%. After that, the battery should be recharged for half an hour every month to activate the cells.
Initial acceleration with the gas without pushing.
In order to help the electric scooter or electric bicycle to start, it is advisable to give the vehicle a nudge with the gas before accelerating.
Poor maintenance, tires under-inflated, poor balance between transmission and braking system. It is essential to regularly check the tire pressure, the tightness of the bolts and the lubrication (grease) of the mechanical elements exposed to strong vibrations.
High humidity, too low (<5 °C) or too high (> 45 °C) temperatures.
The environment in which you store and use your electric scooter or electric bicycle has a major impact on the life and range of your battery. Don’t be surprised by a reduced range (up to -20%) in cold or hot weather.
How to safely charge your battery:
Spare parts / Accessories Warranty & Disclaimer
Markac & Partners GmbH provides a warranty of 6 months on spare parts and accessories purchased from KissMyWheels.ch. This warranty period begins on the day of the installation of the part at the end customer’s place of business, but in no case longer than 6 months after delivery of the part by KissMyWheels.ch. If functional problems occur during this time, please contact the KissMyWheels.ch Technical Service department for clarification and, if necessary, a replacement delivery. Markac & Partners GmbH reserves the right to request the return of the article for inspection.
Markac & Partners GmbH will not assume any transport costs or risks.
As soon as an end customer has become aware of damage or defects, he must report them to KissMyWheels.ch in writing within 14 days after they have become discernible. Receipt of the report by an KissMyWheels.ch is authoritative for compliance with the deadline.
Warranty claims do not exist for any damage caused by improper installation or for damage resulting from attempted repairs carried out by unqualified persons or without regard for instructions, from work carried out by third parties who have not been authorised by KissMyWheels.ch, from improper handling, incorrect operation or failure to comply with the operating instructions. In particular, but not exclusively, the use of contaminated, corrosive water, of poor-quality gas or of electricity which is not of suitable amperage or voltage shall be deemed improper handling. Any and all damage caused by excessive voltage is excluded from the warranty.
Sold as one piece.
PLEASE NOTE:
Please note: Electrical/electronic parts are easily damaged by improper installation or testing. Because electronics are very sensitive to voltage overloads, it does not take much of a voltage spike to ruin a component.
Because of such risks, we do not accept returns on any electronic components. This may seem unfair to some customers, but it protects the next customer who might get a bad part that had been returned.
Shipping Policy & Pick-up
With convenient delivery and pickup methods, KissMyWheels.ch is making it easier and safer to get the products you want.
We want our customers to to receive the product as soon as possible and to be 100% satisfied, which is why we take our customers very seriously. We guarantee prompt delivery (for all locations inside Switzerland) of all ordered items (under the condition, the items are in stock). To do so, KissMyWheels.ch gives you many delivery options to choose.
Deliveries are sent by post/courier or by our team to the address specified by the customer in the order. Invoicing is done by email or by post. Before you finalise your order, you can choose between various delivery options to choose from with estimated delivery time and dates depending on the delivery address. With shipping, the benefits and risks pass to the customer, insofar as this is legally permissible; this means that the customer is solely responsible for transport damage.
Shipping is not available on Saturdays, Sundays and on public holidays. In case you have any special requests you are kindly asked to note them down in the section ‘’comments’’ located at the bottom of the order.
In case we run out of stock, we will let you know immediately and suggest other similar products or money back guarantee! We will let you know of the possible delivery time for the other ordered items.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
Disclosure of personal data:
Your personal data will be passed on to the transport company commissioned with the delivery or the corresponding financial service provider within the framework of the contract processing, insofar as this is necessary for the delivery or payment of the goods.
